Shipping Policy

Last updated: September 11, 2026

Thank you for shopping with Bando International UG (haftungsbeschränkt).

We aim to process and ship all orders as quickly and reliably as possible. Please read the following information carefully before placing your order.

1. Order Processing

Orders are normally processed within 2–5 business days after payment has been successfully received.

During product launches, promotions, pre-orders, or periods of high demand, processing times may be longer.

If a product is marked as Pre-Order or Made-to-Order, the production and delivery timeframe stated on the individual product page applies instead.

2. Made-to-Order & Pre-Order Products

Some BANDO products are produced specifically after an order has been placed.

For these products, the estimated production and delivery timeframe will be stated on the relevant product page before you complete your purchase.

Please note that estimated delivery times are not guaranteed delivery dates. Production or shipping delays may occasionally occur due to circumstances beyond our control.

3. Shipping Times

Estimated shipping times after your order has been dispatched:

Germany: approximately 2–5 business days

European Union: approximately 3–8 business days

International: approximately 5–15 business days

These timeframes are estimates and may vary depending on the destination, shipping provider, customs procedures, holidays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight, and selected shipping method.

5. Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Please allow some time for the tracking information to become active after the parcel has been handed over to the shipping carrier.

6. Delayed or Lost Shipments

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's delivery process.

If your shipment appears to be significantly delayed or has not arrived within the expected delivery period, please contact us at [bando@bandointernational.de].

We will assist you in contacting the relevant shipping carrier and investigating the shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply for reshipment.

8. Customs & Import Duties

For orders shipped outside the European Union, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Bando International UG (haftungsbeschränkt) has no control over customs procedures or the amount of any applicable import charges.

9. Damaged Packages

If your package arrives visibly damaged, please document the damage and contact us as soon as possible at [bando@bandointernational.de].

Where possible, please provide photographs of the damaged package and the product so that we can investigate the matter with the shipping carrier.

10. Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us at:

E-mail: [bando@bandointernational.de]

Please include your order number and the shipping address used for the order so that we can assist you as quickly as possible.

11. Contact

If you have any questions regarding shipping or delivery, please contact us:

Bando International UG (haftungsbeschränkt)
Schalkerstrasse 180, 45881 Gelsenkirchen
Germany

E-mail: [bando@bandointernational.de]